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Contact information:

Naturally Smart Skincare is run by Judith Watson and Norman Ogden. The address for the business is 18 Moor Close, Moorsholm, Saltburn, N. Yorks TS12 3JS. The business can be contacted on 01287 660745 or 07934 430 981 or by email at

Delivery information:

Once we have received your payment for online purchases we will endeavour to send your order normally within three days but please allow up to twenty eight days. You will normally receive an email to confirm that your order has been sent.


In the event of any complaint, in the first instance please contact us to discuss the problem which we are sure we will be able to resolve to your mutual satisfaction.

In the event that you are dissatisfied with the handling of your complaint, then you can use alternative dispute resolution by contacting the European Online Dispute Resolution platform here

Exchanges and Refunds:

            Damaged goods:  Please check goods at the earliest opportunity upon delivery and inform us of any damage as soon as possible. If we deem that the product arrived in a damaged condition we will replace it or refund.

            Defective items:  If an item is found to be defective, or not conforming to contract in any other way, within thirty days of purchase we will refund for or replace the said item. After thirty days we will replace it in accordance with the Consumer Rights Act 2015 (or as subsequently amended).


Right to cancel -

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last part of the order.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email using the contact details provided earlier on this page). You may use the cancellation form on this page but it isn’t obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation by email (or post if submitted by post) without delay.

To meet the cancellation deadline it is sufficient for you to send your cancellation concerning your exercise of the right to cancel before the cancellation period has expired.

You must take reasonable care of the product and return it using appropriate packaging to protect the product during delivery. If goods have been handled in any way that diminishes their value, a reduction in the amount to be refunded may be applicable.

Effects of cancellation

If you cancel this contract, we will reimburse to you all the payments received from you, including the costs for delivery (except for the supplementary costs arising if you chose a  type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay and not later than –

  • 14 days after the date we receive back from you any goods supplied, or

  • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

  • If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract


We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of £6.00. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Download cancellation form

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